The portal can email you as well as showing notices inside it. Every email comes from a no-reply address, so nobody reads replies. To reach a person, use the portal or Discord.
Adding your address
- Open Account and choose Email.
- Enter your address and press Send a link.
- Open the email and follow its link within 24 hours.
Nothing changes until you open the link, so a typo can't send your emails to someone else. Changing your address works the same way, and your old address gets a short note saying it was replaced. Nobody else in the portal can see your address.
What you get
Once your address is confirmed, the Email page lets you choose what comes to it:
- Notices: the same notices you see under the bell, such as reminders, decisions and approvals.
- Orders: orders that reach you, and a note if one is rescinded.
- Certificates and qualifications: when you earn or lose one.
- Newsletters: news that command chooses to send to everyone.
Every email has a link at the bottom to stop that kind. Emails about your account itself, such as confirming a new address, always go out. Emails only start once your address is confirmed, so adding one later doesn't bring old notices.
What your account needs
Most members don't have to add anything. Two groups do:
- Senior ranks need an email address, so command can always reach them. By default that's Senior NCOs (E-7) and above, and admins can change where the line sits.
- Anyone serving in a division or unit needs a linked Discord. Our servers run on it, and it's how your unit reaches you. See Linking your Discord.
If your account is missing something it needs, the portal opens Finish setting up your account and lists the steps. Your Account pages and Help stay open while you do it, and you go back to where you were once you're done.
If you need an address, you can change it but not remove it.
Common questions
The link didn't arrive. Check your spam folder, then send a new one. You can ask for three links in ten minutes.
The link says it expired. Links last 24 hours and work once. Send yourself a new one.
I don't want newsletters. Untick them on the Email page, or use the link at the bottom of any newsletter.